FAQ

SHIPPING & DELIVERY

All of my USA orders will ship for free! I do ship internationally, but the customer will be asked to cover the extra shipping fees in order to ship their saddle pad(s). Please take into consideration that my stock fluctuates daily. Some pads may have a 4-6 weeks wait time. Please contact me prior to purchasing for time frames or current stock selection.

 

EASY RETURNS

Returns are simple and possible within 10 days of receiving your pad. Return shipping cost will be 100% the buyers responsibility unless Erin Rhea has agreed and confirmed it will be her responsibility. In order to receive a full refund the pad can NOT have been used or on a horse.  

 

CUSTOM ORDERS

All of my custom made saddle pads come with a 100% satisfaction guarantee. I send digital mock ups to help you visualize what the finished product will look like. If you are not happy with it for any reason I will refund your money or make it until you're content. 

SATISFACTION GUARANTEE

I believe in, and stand behind all my products. If you don't love your ERSP please let me know and I'll do everything I can to make it right!